Cloud Design & Migration Engineer

Company Overview :

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £109m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 88 for February 2024. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.

FluidOne supports the needs of 2500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Roy Hastings and CRO Simon Ward, the management team is backed by Livingbridge to support their ambitious long-term strategy.

Role Overview:

The Cloud Design & Migration Engineer provides technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. Your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further.

Operational Responsibilities:

The Cloud Design & Migration Engineer responsibilities include (but are not limited to):

• Having responsibility as the Design and Implementation and Lead/Senior Technical engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation

• Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments

• Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given.

• Assist the Client Account Managers in creation of Statement of Works (SoW)

• Support other Technical Leads and internal teams where needed to ensure success

• Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth

Requirements:

• Proven technical support experience in a similar environment.

• Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies

• Experience of Azure Environment - Management, Design, Implementation & Customer Migration to the cloud

• Experience of Intune and Autopilot - Management, Design, Implementation

• Co-Pilot experience would be a bonus

• Modern On-Premises infrastructure management – Current Windows Server versions & services

• Remote Desktop Services, Session Host, Connection Broker experience beneficial

• Network Infrastructure - Management, Design, and Implementation

• Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge.

• Understanding of incident and problem management, change and configuration management.

• Understanding and experience with customer SLAs and KPIs

• Able to quickly learn and demonstrate a genuine interest in new technologies.

• Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures.

Professional Qualifications:

Industry standard qualifications are desirable e.g. Microsoft, Cisco

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits after probationary period:

• Subsidised Health and subsidised dental care
• Employee Assistance programme (EAP)
• Life assurance (3 x salary)
• Sodexo Discount Platform
• FluidOne breakfast and refreshments on working days
• Pension contribution- 5% company contribution.
• Generous Holiday Entitlement
• One day off for Birthday
• Half price internet connectivity
• Ride2Work scheme
• Department incentives
• Volunteer day scheme

How to apply:

Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation or age.