We’re proud to have many leading experts in our team, all passionate about offering customers the best advice, support and delivery possible. We’re a friendly, committed and people-orientated team. We prioritise on building robust, happy relationships with our customers.
Whether you engage with SAS to build a network, improve your application performance or deliver an urgent circuit, you’ll find a pro-active, approachable and knowledgeable person on hand to support you.
There are far too many to show them all...
here are just a few of the people you might meet when you work with us.
The Client Engagement team consult with you to understand your business and requirements. Then they recommend the best way to construct your services
Our Technical Design experts work alongside our Client Engagement team to ensure the designs will deliver what you want to achieve.
Your Project Manager organises all aspects of the delivery of your service. They pride themselves on ensuring a timely and pain-free experience, and they're lovely to work with.
The Provisioning team order circuits and hardware. They liaise with your PM, the Carriers and you, to get everything installed.
The Engineering team come to site to install equipment, configure it and commission it into your service and onto our management platform.
The Account Management team is responsible for the relationship you have with SAS - for making it easy to do business with us, and for making you happy.
The Account Support team makes sure there is always someone on hand to take your calls, handle queries and process orders. They live to make your life easy.
The Network Operations Centre monitors your network, infrastructure and applications. They're experienced, expert and friendly, they're there for you. They're proud to respond proactively for 95% of issues, and to handle 75% of incoming calls on the first call.
The Service Excellence team reviews the performance of your network, Infrastructure and applications, and helps you tune them to get the most out of them. They also help you see trends and plan for the future.
Our aim is to be the best Managed Service Provider you could possibly find. To achieve this, the Service Assurance team monitors our operations and processes to make sure that we are continually improving.
We aim to give our customers the best service on the planet. To achieve this, the team makes sure that we're listening to our customers and to the market, and that we're constantly evolving to meet your needs.
There are many, many others who operate behind the scenes to help SAS deliver the best service we possibly can for our customers. Here are a few more of the people you might meet if you visit us.