Managed Firewall Services

Services typically include features such as:

24x7x365 Proactive monitoring of key device metrics, availability, health and configuration
Policy and rule-base changes
Creation and configuration of VPNs
Backup of policies and hardware configuration
Helpdesk with remote support and proactive incident management
Alerting and application of critical patches
Annual Operating System upgrade
A customer Management portal
Monthly Executive Summary reports

Firewall management generally excludes hardware maintenance for the firewall, which is typically purchased separately.

Tier 1

ISO27001 compliant services delivered from UK-based SOC
24x7x365 pro-active monitoring of key device metrics detailing device availability and hardware health.
SAS Management Portal access
Proactive Incident Management (unlimited incidents)
24x7x365 access to the SAS Global Communications helpdesk
Remote CLI troubleshooting support
Monthly Executive reports containing Incident details, Availability and Utilisation reports
Off-site backups of policies and hardware configuration (weekly)
Policy and rule-base changes (10 per quarter)
VPN Creation and configuration (Time and materials based)
Operating System Critical updates (Fixed cost per update)
Annual Operating system upgrades, including feature releases and all patching if required (Fixed cost per annum)

Tier 2

Tier 2 offers everything from Tier 1 but it improves these features:

Off-site backups of policies and hardware configuration (Daily)
Policy and rule-base changes (Unlimited changes)
VPN Creation and configuration (Unlimited changes)
Operating System Critical updates (Included within service charge)

And it adds these features:

Monthly Executive reports also include: Change request details
24x7x365 pro-active monitoring ensuring optimal configuration
Site-to-Site VPN tunnel monitoring
Scheduled status meetings via conference call with the SAS Service Management team (Annually)
Alerting of Cisco Critical Updates

Tier 4

Tier 4 offers everything from Tier 3 but it improves these features:

Scheduled status meetings via conference call with the SAS Service Management team (Quarterly)
Annual Operating system upgrades, including feature releases and all patching if required (Included within service charge)

And it adds these features:

Quarterly Operating System Major updates
Proactive Management of Cisco FirePower IPS, URL, Filtering & AMP (option)
Automated vulnerability scanning of external estate
Proactive policy configuration to protect against new & emerging threats

Why Buy Managed Firewall services from SAS?

All in one place

When we manage both your WAN and your firewalls, you can enjoy additional peace of mind from having

A clearer view of your infrastructure, all in one place
An organisation able to design, configure, monitor and support your network and firewalls sympathetically together.
Designing your firewall into your network is critical to ensure that the right traffic is traversing the firewall.
A single helpdesk for support
A single account and service team
A single bill

Secure Network experience

We have broad but deep experience in security:

We’re network experts with a long history of managing complex networks that are hugely dependent on security capability. Designing the network and firewall environment together is critical to ensure that all traffic flows observe appropriate security policies.

We have grown from an IT based organisation, so we understand the wider environment of Network, Infrastructure and Applications in which our customers’ firewalls are operating.

We manage hundreds of security devices and make thousands of changes per year to keep them running optimally

Proven skills

We’re heavily invested in skills for leading security vendors such as Cisco with multiple security-accredited staff

Our management service includes our award-winning monitoring and management platform that has been designed with the needs of network security management in mind.

We have broad experience from serving customers across multiple industries such as Construction, Retail, Manufacturing, Finance and Banking and also now public services.

Our customer advocacy is extremely high, and our Net Promoter Score is over 70.

The same methodology we use on our own network

We manage firewalls using the same four stage methodology that we use to manage our own risks and security: Secure, Examine, Test, Enhance.

Secure: We ensure that all components are well guarded with adequate authentication and authorisation policies.

Examine: we constantly monitor network activity and the protections that we have in place.

Test: We assess the vulnerabilities of network security policies by having them attacked by a trusted entity.

Enhance: Based on all the preceding phases we collect data and use it to build better safeguards.

Peace of mind

We are hugely confident in this service because we use it ourselves.

We are Business Continuity (ISO 22301) certified. This ensures that we develop, implement and maintain resilient business continuity plans.

We are also Quality (ISO 9001), Health and Safety (OHSAS 18001) and Information Security (ISO 27001) certified.

We hold major partner accreditations with many of the Tier 1 network carriers and Cisco.

In the last ten years we have successfully completed more than 16,000 highly commended infrastructure projects for business customers around the world.

Service table

SAS Managed Firewall Features	Tier 1	Tier 2	Tier 3	Tier 4
Proactive Incident Management	Unlimited	Unlimited	Unlimited	Unlimited
24x7x365 access to the SAS Global Communications helpdesk	✓	✓	✓	✓
Remote CLI troubleshooting support	✓	✓	✓	✓
Monthly Executive reports containing Incident details, Availability and Utilisation reports	✓	✓	✓	✓
Monthly Executive reports also include: Change request details		✓	✓	✓
24x7x365 pro-active monitoring ensuring optimal configuration		✓	✓	✓
Site-to-Site VPN tunnel monitoring		✓	✓	✓
Off-site backups of policies and hardware configuration	Weekly	Daily	Daily & Real-time	Daily & Real-time
Policy and rule-base changes	10 per quarter	Unlimited	Unlimited	Unlimited
VPN Creation and configuration	T&M basis	Unlimited	Unlimited	Unlimited
Scheduled status meetings via conference call with the SAS Service Management team		Annually	Annually	Quarterly
Alerting of Cisco Critical updates		✓	✓	✓
Operating System Critical Updates	Fixed Cost per Instance	✓	✓	✓
Quarterly Operating System Major updates				✓
Annual Operating system upgrades, including feature releases and all patching if required.	Fixed Cost per Annum	Fixed Cost per Annum	Fixed Cost per Annum	✓
Next Generation Firewall Services *4
Cisco FirePower Intrusion Prevention (Reactive Service)			✓
Cisco FirePower URL Filtering (Reactive Service)			POA
Cisco FirePower Advanced Malware protection (Reactive Service)			POA
Proactive Management of Cisco FirePower IPS, URL, Filtering & AMP				Option
Automated vulnerability scanning of external estate				✓
Proactive policy configuration to protect against new & emerging threats				✓

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Why Buy Managed Firewall services?

A firewall management service reduces the cost and risk of self-managing your company’s firewalls.

To maintain security and business continuity, it is vital to configure firewalls correctly and keep them upgraded, patched and monitored.

However, it takes considerable resource and skills to do this properly and many businesses don't have those resources.

Seven risks from inadequate resourcing of your firewall management:

By investing in a managed firewall service, you can enjoy a number of benefits, such as:

Tier 1

Tier 2

Tier 3

Tier 4

Why Buy Managed Firewall services from SAS?

All in one place

Secure Network experience

Proven skills

The same methodology we use on our own network

Peace of mind

Managed Firewall Clients

Service table

SAS Managed Firewall Features

Tier 1

Tier 2

Tier 3

Tier 4

Next Generation Firewall Services *4

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