SAS Managed Firewall Features
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Tier 1
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Tier 2
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Tier 3
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Tier 4
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Proactive Incident Management
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Unlimited
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Unlimited
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Unlimited
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Unlimited
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24x7x365 access to the SAS Global Communications helpdesk
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✓
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✓
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✓
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✓
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Remote CLI troubleshooting support
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✓
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✓
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✓
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✓
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Monthly Executive reports containing Incident details, Availability and Utilisation reports
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✓
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✓
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✓
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✓
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Monthly Executive reports also include: Change request details
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|
✓ |
✓
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✓
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24x7x365 pro-active monitoring ensuring optimal configuration
|
|
✓
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✓
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✓
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Site-to-Site VPN tunnel monitoring
|
|
✓
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✓
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✓
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Off-site backups of policies and hardware configuration
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Weekly
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Daily
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Daily & Real-time
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Daily & Real-time
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Policy and rule-base changes
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10 per quarter
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Unlimited
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Unlimited
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Unlimited
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VPN Creation and configuration
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T&M basis
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Unlimited
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Unlimited
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Unlimited
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Scheduled status meetings via conference call with the SAS Service Management team
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|
Annually
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Annually
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Quarterly
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Alerting of Cisco Critical updates
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|
✓
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✓
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✓
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Operating System Critical Updates
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Fixed Cost per Instance
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✓
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✓
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✓
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Quarterly Operating System Major updates
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|
|
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✓
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Annual Operating system upgrades, including feature releases and all patching if required.
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Fixed Cost per Annum
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Fixed Cost per Annum
|
Fixed Cost per Annum
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✓
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Next Generation Firewall Services *4
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Cisco FirePower Intrusion Prevention (Reactive Service)
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|
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✓
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|
Cisco FirePower URL Filtering (Reactive Service)
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|
|
POA
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|
Cisco FirePower Advanced Malware protection (Reactive Service)
|
|
|
POA
|
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Proactive Management of Cisco FirePower IPS, URL, Filtering & AMP
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|
|
|
Option
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Automated vulnerability scanning of external estate
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|
|
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✓
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Proactive policy configuration to protect against new & emerging threats |
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|
|
✓
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