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Video: Introduction to the SAS Unified Dashboard

Here's a short video that introduces the SAS Unified Dashboard.

The Unified Dashboard is the latest front end to the SAS customer portal.  If you're a new customer, new to the Unified Dashboard or just curious as to how the SAS service works, this video will give you a heads-up.  Enjoy...

 

 

Here's the transcript

Hi, I’m Greg Duffy from SAS.

I’d like to introduce you to the SAS Unified Dashboard.

This is one of a series of videos about how to use SAS services to troubleshoot, report and plan.

You can see here, the Unified Dashboard, which is the first screen that you’ll see when you log into the portal.

  • We call it the Unified Dashboard because it brings together everything about your infrastructure in one, single, pane of glass.
  • Note that you can drill down into lower levels of detail for much of the content on this Dashboard
  • and that there are other tabs with further information.

Let’s take a look.

  • At the top left hand side you’re presented with summary details such as your contract number and support telephone number.

Below this, you can see Incidents.

  • Incidents gives you an indication of the health of your estate over the last thirty days. They’re categorised into priority, according to ITIL best practice.

Next you can see the proactive incident ratio.  

  • This shows the proportion of incidents raised and addressed proactively by SAS rather than notified by you.
  • We want this to be as high as possible, and you can see at the moment that it’s 100%.

Next you can see a summary of Critical Applications.  

  • This is a high level indication of the health of any critical applications that we are monitoring for you.
  • Sitting beneath each of these traffic lights is a topology map of the application, that shows issues along the application path by colouring the affected component in Red, Amber or Green.
  • We’ll look at these in more detail in a separate video.

Below the Critical Applications you can see Critical Availability

  • This shows availability statistics for network and applications.

Next is a search function that will help you find information quickly. 

Below the search bar is an expandable tree that allows you to drill down into all of the nodes in your estate.

And at the bottom of the left hand side you can see a summary of your network availability over the last 24 hours, 7 days and 30 days.

Let’s move to the middle of the page. 

At the top you can see the live status of your environment laid out on a map that you can zoom into.

  • This gives you a much more intuitive feel than the traditional node list.

Under the map you can see any incidents or requests for change that you have open. 

  • These both give you a summary that includes
    • the device
    • the incident number
    • the date
    • and the status
  • ...which is really useful to track your environment.

At the bottom of the screen we show you any capacity issues that might be emerging.

Over on the right hand side are notifications.

  • These include both Major Service Outages and Planned Engineering Works.

Finally, we provide a useful focus on any nodes, or interfaces, in your environment that are either down or unavailable.

So that’s the Unified Dashboard. 

  • We find it a really useful starting point and jumping off point for monitoring your environment.
  • You can drill down into information right from the dashboard.
  • And as you’ll see from the menu items, there is a lot of additional information available to you (and to us) to help monitor and manage your estate.

In future videos we’ll cover:

  • the other tabs, …
  • critical path monitoring for your applications, …
  • And a number of How-To guides.

 

Thanks for watching!

Now you've seen the Unified Dashboard, take a look at our Critical Path Monitoring video.

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