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WAN: How to choose an MPLS provider

Customer satisfaction

When you buy a new MPLS network you're going to be relying on it (and its supplier) for a long time. It's perhaps self-evident that it's important you like your supplier and can work well with them.

Your feelings towards a potential supplier are often a reflection of the experience you have with them. Thus, you may be able to anticipate how satisfied you would be with a supplier by gauging how well their existing customers like them. If other customers like them, there’s a good chance you will too. And vice versa.

How can you do that?

There are several ways, as shown in the following questions that you might ask them. For these questions, a supplier's readiness to answer, and the speed at which they answer, can be as insightful as the answer itself.

  • How many references are you able to give me? (If it's less than three, there's a problem)
  • How many of them will I be able to speak to (vs email)?
  • How soon can you give them to me? (If it takes more than a couple of days, there's possibly a problem)
  • Do you publish a Net Promoter Score (NPS) for your networking business?
    • What is your NPS? It's generally considered good to have a score over 30. Ours is over 70, by the way ;-)