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Hosted Voice: Overview

Hosted voice installation requirements

Every business is different. Therefore, every business will have different hosted voice installation requirements. We have seen a variety of industries implement different VoIP deployments and have noted some common themes and key activities to conduct when planning your installation requirements.

Taking away one user’s phone may not be an issue. Removing a thousand phones could have a negative impact on morale or productivity. Conducting an audit of hard phone versus soft phone is a simple place to start when capturing requirements. Some organisations take a top down approach and we see internal product champions. Identifying user personas and their associated requirements is a key first step when gathering requirements.

Outside of individual use, it is important to factor in collaborative work and meetings. Hosted voice also caters for your meeting rooms as well as your users. Just because they don’t have a voice doesn’t mean they should go unheard.

The most feared requirement is usually how and when to install. Do you take the big bang approach and migrate everybody over at the same time? Do you stagger the install over a matter of weeks and locations? Every business is different. Therefore, every business will have different hosted voice installation requirements. No matter what they are, it’s important to get them right.