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Hosted Voice: Overview

What does our hosted voice solution include?

Our hosted voice solution comprises a carrier grade platform, best of breed telephony and conferencing hardware endpoints and market leading peripheral services.

Platform

SAS use a BroadSoft platform to deliver core telephony features and functionality. BroadSoft, Inc. is a global communication software and service provider that was purchased by Cisco Systems in 2018for $1.9bn. With leading market share in cloud UC call-control shipments, BroadSoft is the industry leader in cloud Unified Communications and hosted voice. BroadSoft is chosen by 25 of the world’s top 30 service providers across 80 countries.

Handsets

SAS has selected market leaders Polycom and Yealink as the suggested handset manufacturers for hosted telephony. The decision to choose Polycom or Yealink is factored in at the requirements gathering stage. Both manufacturers specialise in different scenarios. It is important that our solution is tailored to your requirements, rather than prescriptive.

Polycom are widely recognised as the VoIP handset market leader and were recently purchased by Plantronics for $2bn.

Yealink provides more specialist handsets such as the recently announced portable CP930W conference unit.

Call Centre

Scalable from 2 to 10,000 users, 200 sets of historical and real-time call statistics, dials, alarms, charts and desktop wallboards are at your disposal.

Analytics

Real time and historical call analytics are available across the entire hosted telephony platform. This suite of services delivers completely customisable reports and insights related to all extensions, devices and groups within a business or department.

Integration

Integrating business communications with third party applications enhances the capabilities of your other business applications. Integration into desktop environments like Office 365, Salesforce and Lotus Notes combine your frequently used tools to leverage joint features through computer telephony integration (CTI). Once connected, features include contact popping, click to dial, desktop call control, presence, messaging, and calendar sync.