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Privacy Policy

August 2021

 

  1. INTRODUCTION

SAS Global Communications design deploy and manage the networks on which our customers run their businesses in an increasingly digital world. We monitor tens of thousands of devices across 65 countries, and power managed services for some of the UK’s biggest ICT brands.

1.1. Terminology

“Personal data” can be defined as any information relating to an identified or identifiable living person.

“The Data Controller” is a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. In the context of this Policy, SAS Global Communications is the Data Controller.

  1. SECURITY

SAS Global Communications are committed to protecting your personal data and privacy. We are ISO9001 and ISO27001 certified and have security measures in place designed to prevent the loss of data, preserve data integrity, and to control access to the data and know that ensuring the accuracy and security of your personal data is essential to retaining your confidence and trust.

  1. PURPOSE OF THIS PRIVACY POLICY

The purpose of this privacy policy is to define, in cases where SAS Global Communications is the Data Controller, why and how your personal data is collected and used and provides information about your rights. This policy is applicable to any personal data provided to us, both by individuals and by others. We may use personal data provided to us for any of the purposes described in this privacy policy or as otherwise stated at the point of collection.

When collecting and using personal data, our policy is to be fair, lawful, and transparent about why and how we process personal data.

  1. WHAT DO WE DO WITH YOUR PERSONAL DATA

4.1. If you are a Client, we may use your data for the following purposes:

To facilitate the delivery, support, and invoicing of new and existing services.

To inform of service affecting events and contractual changes, including pricing and contract renewals.

To contact you in compliance with a legal obligation to which SAS Global Communications are subject to or when we have evaluated it is necessary for the purpose of legitimate interests pursued by SAS Global Communications.

To send you electronic and postal communications regarding SAS Global Communications’ activities.

4.1.1. How we obtain your personal information and the types of personal information we may obtain

Your personal information is collected in a number of ways, including enquiries submitted via the SAS Global Communications website, through direct inbound contact made by you, or indirect contact via our inbound marketing campaigns utilising social media.

We process the following types of personal information in relation to you although this list may not be exhaustive: Name, Job Title, Contact Details (Work address, work email address, work telephone number).

4.1.2. Our legal basis for using your personal data

The processing of your personal data is based upon the lawful basis of Legitimate Interests, with the minimum necessary level conducted to achieve the purposes outlined in section 4.1.

4.1.3. Who we share your data with:

We may share your information with:

We may share your data with the Network carriers as part of the service delivery to you, e.g. TalkTalk Business, Colt, and BT Wholesale.

Technology Providers who we engage to support our operations and/or host our data, e.g. CommsCare (hardware support).

Marketing Department so you can be contacted in the future, on our behalf, regarding our products and services (i.e. via telephone, postal and electronic marketing).

Share your information with us, for compliance with a legal obligation to which SAS Global Communications is subject or when we have assessed it is necessary for the purpose of legitimate interests pursued by SAS Global Communications.

Cleanse our data, ensuring it is accurate and properly formatted.

4.1.4. The transfer of your personal data to a Country or International Organisation outside of the European Union

We do not intend to transfer your personal data to any countries or International Organisations outside of the European Union.

4.1.5. How long we keep hold of your data

We retain processed personal data for as long as is considered necessary for the purpose for which it was collected (including as required by applicable law or regulation). In the absence of specific legal, regulatory or contractual requirements, our baseline retention period for your personal data and other documentary evidence is 7 years.

4.1.6. Statutory or Contractual Requirement

The provision of your personal data is a contractual requirement in order to fulfil the purposes outlined in section 4.1.

4.1.7. Automated Decision Making & Profiling

We do not conduct any automated processing of personal data.

 

 

4.2. Why we use your personal data when you are visiting our Website?

If you visit our website – your personal data is obtained using cookies (see our Cookie Policy) and is used to:

  • Track our page visitor’s identity, including timestamp of first, last and current visits and the viewing session number.

If you send an enquiry via our website, either via Contact Us button, your personal data is used:

To identify if you have registered with the Corporate Telephone Preference Service, Telephone Preference Service and/or have notified SAS Global Communications that you do not wish to be contacted and/or receive direct marketing information regarding our products, services and activities;

To contact you in compliance with a legal obligation to which SAS Global Communications is subject or when we have assessed it is necessary for the purpose of legitimate interests pursued by SAS Global Communications.

To send you electronic and postal communications regarding SAS Global Communications’ activities.

4.2.1. Our legal basis for using your personal data

The processing of your personal information is based upon the lawful basis of: -

Legitimate interests – The information we collect allows us to keep you updated on SAS Global Communications’ latest product announcements, software updates and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime by emailing us directly (contact@sas.co.uk), or by using the unsubscribe link that appears in the footer of all our email communications.

Legal Obligation – For cases where you may have opted out of marketing communications, we also have a legal obligation to hold some personal data, albeit limited, in order to ensure no more marketing is sent to you. We may also use this personal information for internal purposes such as contract fulfilment, data analysis and research to improve SAS Global Communications’ products, services and customer communications.

4.2.2. Who we share your data with:

Telemarketing Companies where applicable so that they can contact you in the future, on our behalf, in compliance with a legal obligation to which SAS Global Communications is subject or when we have assessed it is necessary for the purpose of legitimate interests pursued by SAS Global Communications.

Cleanse our data, to ensure it is accurate and up to date.

We may also contact you using the information these organisations share with us, for compliance with a legal obligation to which SAS Global Communications is subject or when we have assessed it is necessary for the purpose of legitimate interests pursued by SAS Global Communications.

4.2.3. The transfer of your personal data to a Country or International Organisation outside of the European Union

We do not intend to transfer your personal data to any countries or International Organisations outside of the European Union.

4.2.4. How long we keep hold of your data

We retain processed personal data for as long as is considered necessary for the purpose for which it was collected (including as required by applicable law or regulation). In the absence of specific legal, regulatory, or contractual requirements, our baseline retention period for your personal data and other documentary evidence is 7 years.

4.2.6. Cookie Policy

To improve your experience on our site, we may use 'cookies'. A cookie is a small text file that our site may place on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies. However, it may affect the functionality of our website.

4.2.9. The transfer of your personal data to a Country or International Organisation outside of the European Union

We do not intend to transfer your personal data to any countries or International Organisations outside of the European Union.

4.3. If you are contacting us directly via telephone or email

4.3.1. Why we use your personal data:

To progress the enquiry as a business opportunity.

Identify if you have registered with the Corporate Telephone Preference Service, Telephone Preference Service and/or have notified SAS Global Communications that you do not wish to be contacted and/or receive direct marketing information regarding our products, services and activities;

To contact you via our Marketing Department in the future regarding our products, services, and/or events (i.e. via telephone, postal and electronic marketing), unless we have identified that you do not wish to receive marketing information, as per above;

We will contact you in compliance with a legal obligation to which SAS Global Communications is subject or when we have assessed it is necessary for the purpose of legitimate interests pursued by SAS Global Communications.

To send you electronic and postal communications regarding SAS Global Communications’ activities.

4.3.2. Our legal basis for using your personal data

The processing of your personal information is based upon the lawful basis of:

Legitimate Interest – The information we collect allows us to keep you updated on SAS Global Communications’ latest product announcements, software updates and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime by emailing us directly (privacy@sas.co.uk), or by using the unsubscribe link that appears in the footer of all our email communications.

Legal Obligation - For cases where you may have opted out of marketing communications, we also have a legal obligation to hold some personal data, albeit limited, in order to ensure no more marketing is sent to you. We may also use this personal information for internal purposes such as contract fulfilment, data analysis and research to improve SAS Global Communications’ products, services and customer communications.

 

4.3.3. The transfer of your personal data to a Country or International Organisation outside of the European Union

We do not intend to transfer your personal data to any countries or International Organisations outside of the European Union.

4.3.4. How long we keep hold of your data

We retain processed personal data for as long as is considered necessary for the purpose for which it was collected (including as required by applicable law or regulation). In the absence of specific legal, regulatory or contractual requirements, our baseline retention period for your personal data and other documentary evidence is 7 years.

4.3.5. Statutory or Contractual Requirement

The provision of your personal data is not a statutory or contractual requirement, or a requirement necessary to enter into a contract, nor are you obliged to provide the personal data.

4.3.6. Automated Decision Making & Profiling

We do not conduct any automated processing of personal data.

4.4. If you are a SAS Global Communications Supplier

4.4.1. Why we use your personal data

We use your data for the following purposes:

To maintain a relationship with you in relation to our orders and your services, e.g. in relation to service delivery activities, invoicing and ongoing communication/relationship management.

To send you electronic and postal communications regarding SAS Global Communications’ activities.

4.4.2. Our legal basis for using your personal data

The processing of your personal information is based upon the lawful basis of:

Legitimate Interests – for compliance with a legal obligation to which SAS Global Communications is subject or when we have assessed it is necessary for the purpose of legitimate interests pursued by SAS Global Communications, to maintain a relationship with you in relation to our orders and your services;

Consent – for inclusion in marketing, supplier activities and/or events, where you have consented to be contacted, or where we will seek your consent.

Legal Obligation - For cases where you may have objected to direct communication, we also have a legal obligation to hold some personal data, albeit limited, in order to ensure no more communications are sent to you. We may also use this personal information for internal purposes such as contract fulfilment, data analysis and research to improve SAS Global Communications’ products, services and customer communications.

4.4.3. Who we share your data with:

We do not intend to share your data with any third party.

4.4.4. The transfer of your personal data to a Country or International Organisation outside of the European Union.

We do not intend to transfer your personal data to any countries or International Organisations outside of the European Union.

4.4.5. How long we keep hold of your data

We retain processed personal data for as long as is considered necessary for the purpose for which it was collected (including as required by applicable law or regulation). In the absence of specific legal, regulatory or contractual requirements, our baseline retention period for your personal data and other documentary evidence is 7 years.

4.4.6. Statutory or Contractual Requirement

The provision of your personal data is not a statutory or contractual requirement, or a requirement necessary to enter into a contract, nor are you obliged to provide the personal data. However, in the absence of personal data for communication and engagement before, during and after the service has been provided, substitute anonymous business contact details would be contractually required to fulfil the obligations of service.

4.4.7. Automated Decision Making & Profiling

We do not conduct any automated processing of personal data.

  1. SAS GLOBAL COMMUNICATIONS’S CONTACT DETAILS

The Data Controller is SAS Global Communications Limited (registered in England under registration no. 02364950 and with its registration address at SAS House, Blackhouse Road, Colgate RH13 6HS.

If you have any questions about this privacy policy or how and why we process personal data, please contact us via an email below:

Email: privacy@sas.co.uk

  1. YOUR RIGHTS

Under certain circumstances, you have the rights under data protection laws in relation to your personal data. These rights are summarised below but if you would like more information on these rights, please go the ICO’s website. Additionally, if you wish to exercise any of these rights listed below, please contact us using any of the contact details provided here.

6.1. Access to your personal data

You have a right of access to personal data held by us as a Data Controller. We will aim to respond to any requests for information promptly, and in any event within the legally required time limits (1 month under GDPR).

6.2. Correcting your personal data

You have a right to request amendment(s) to your personal data. Wherever practically possible, once we are informed that any personal data processed by us is no longer accurate, we will make the necessary amendments based on the updated information.

6.3. Restriction of Processing of your personal data

In certain circumstances, you have the right to request the restriction or suppression of your personal data. This effectively allows you to limit the way that we use your persona data.

6.4. Object to Processing

In certain circumstances, you have the right to object to the processing of your personal data. This effectively allows you to ask us to stop processing your personal data.

Where we have told you that any use of information is based on ‘legitimate interest’, you can raise an objection to that use. When you make an objection, we’ll have up to one month to respond to you. We will stop using the information in this way unless we disagree that we should because of a compelling legal justification for continuing to use it. We’ll always tell you what the justification is.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to our Marketing Partners.

6.5. Erasure (also known as “the right to be forgotten”)

In certain circumstances, you have the right to request the erasure of your personal data.

6.6. Portability

In certain circumstances, you may have the right to obtain and reuse your own personal data, that you provided to us, for your own purposes across different services. This data will be provided in a structured, commonly used and machine-readable format and we can transmit this data directly to other parties at your request.

6.7. Withdrawal of consent

Where we process your personal data based on consent, you have a right to withdraw consent at any time.

If you would like to request to withdraw your consent, please contact us using the contact details provided here. Alternatively, to stop receiving our Marketing emails, please click on the unsubscribe link in the any of the emails we have sent to you.

6.8. Complaints

In the event you wish to complain about our use of your personal data, please send an email with the details of your complaint to privacy@sas.co.uk. We will look into and respond to any complaints we receive.

You also have a right to lodge a complaint with the Information Commissioner's Office (ICO) (the UK’s data protection regulator). For further information on your rights and how to complain to the ICO, please refer to the ICO website: www.ico.org.uk

  1. CHANGES TO OUR PRIVACY POLICY

We keep our privacy policy under regular review, and we will place any updates on this web page.

If we believe that the changes are material, we’ll let you know by posting the changes on this website and sending you a communication about the changes.

This privacy policy was last updated on 25/08/2021.Version: August 2021

Published: 10th September 2021