Our Cookie Policy

February 2019

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device. They do not search your computer for information. They are harmless and cannot introduce viruses to your computer. Cookies allow our website to know if your computer or device has visited our website before and are designed to help us improve our service to you, and the development of our website.

We use cookies to help us understand how our site is being used, help you navigate between pages efficiently, help remember relevant preferences, and generally improve your browsing experience of our website. We may also use cookies to help ensure our marketing that you see online is more relevant to you. Cookies only store information that you provide. They cannot ‘grab’ your email address. A cookie will only store personal information, such as your email addresses and contact details, if you have voluntarily provided it.

The following data may be gathered by cookies if you visit our website:

  • The IP address of the requesting computer
  • The date and duration of your visit
  • The identification data of the browser and operating system type used
  • The web pages you visited on our website6d
  • The length of visits to certain pages and your page interactions
  • The website from which you visited our website
  • The documents you downloaded or videos viewed

Cookies themselves contain very little information other than the URL of our website. Because there is so little information, a cookie cannot be used to identify you by name, or acquire any personal information. They are solely intended to ‘help us help you’ with your browsing experience.

The table below explains the cookies we use and why.

Cookie Name




The __cfduid cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis

1 year


This cookie keeps track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. 

30 mins


Contains per installation number replacement source cache

10 years


Contains per installation tracking source cache

10 years


These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.

1 day


This is also used to show the total number of the visitor’s visits.

1 year


This is used to identify the ID of the visitors current recording.

2 years


This is used to distinguish the current users session.

End of session


Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.

End of session


This cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc

1 year


Used to distinguish users.

24 hours


This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. If you chat with a visitor who later returns to your site in the same cookied browser, the messages tool will load their 

13 months


URL of the visitor's original referrer, if any.

180 days


This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again. This cookie is set when you give visitors the choice to opt out of cookies.

13 months


This cookie is used to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.

13 months


The main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

13 months


Identifies the traffic source URL of the visitor’s original referrer, if there is any.


180 days


This shows the unique identifier for the visitor.

2 years


Stores the unique Visitor Reference

10 years


Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

3 months


Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.

3 months


Google Analytics cookie, used to distinguish users

26 months

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. 

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

If you have any questions or concerns about our Cookie Policy, please email us at privacy@sas.co.uk.