Our Net Promoter Score


We're extremely proud of our industry-leading Net Promoter Score, which reflects the great service that we offer our customers. See below for some comments that customers have left when providing their NPS score.

Very good service.

Kevin Phillips

BDW Trading Limited

Issues are always dealt with swiftly and with good communication. The team are very personable.

Jade MacFarlane


Good Staff, always willing to go the extra mile to help. Good work from Nigel, Nav, Matty and the engineers.

Communications Specialist

Nationwide motor group

Team are really responsive, pragmatic and give a personal service. Whether the technical team or account manager, the service is fantastic.

Richard Wilson

Senior Plc

SAS are always friendly and go out of their way to advise us and solve any problems we have.

Senior IT Support Engineer

Leading professional services firm

Good Service, Great Relationship, SAS understand our business and drive to achieve 100% uptime 24 hours per day.

Service Desk Manager - UK & ROI

Nationwide parts supplier

The service is always friendly, helpful and prompt.

Natalie Alden


SAS have become a trusted partner of our business and virtual extension to our IT team. Always supplying excellent service to our business.

Group Infrastructure Implementation Support Manager

Leading professional services firm

Great communication from Dan and Lloyd, always able to support business requirements.

Chris Patten

Skanska UK plc

Our teams worked very well together and SAS was quick to find solutions whenever issues arose. Excellent customer care.

Debbie Bankole-Williams

Choice Support

We were well looked after & during the project. We had weekly calls to discuss the progress being made, and any issues that were being faced. The whole team were accountable and easy to contact which ensured a smooth and fast delivery of service.

Matt Selfe

Choice Support

Within our network team, its generally felt that SAS is the most responsive and proactive in delivering a high quality of service, of all the service providers we work with. I have three contacts who are always ready to help, Account manager, Project manager and Technical and all deliver a great service. The service is delivered as a service should be.

UK Head of Infrastructure

Worldwide engineering consulting firm

Professional work with attention to detail.

Transport Supplies company

Excellent service, real partnership approach. Innovative solutions.

Ade Brant

BDW Trading Limited

Friendly, professional service and knowledgeable staff.

IT Service Improvement Manager

Nationwide parts supplier

Job well done.

IT Project Manager

Worldwide engineering consulting firm

SAS give an extremely professional, high quality service with a personal touch. They are always willing to go the extra mile to provide support and solutions to their customers whatever the challenge may be.

Group IT Operations Director

Worldwide chemicals business

SAS have a long history with UNISON and we trust them to provide a professional and high quality service.

Laurence Arterton


Friendly, Responsive, Can do attitude. Everything a customer needs.

Network Services Manager

Nationwide distributor of building materials

Ollie B - He is fantastic 👍

International test technology and engineering company

SAS is always very responsive to our needs.

Group IT Operations Manager

Leading professional services firm

Great service. Great solutions!

Darren Clark


What is an NPS Score?

Net Promoter Score®, or NPS®, measures customer experience and predicts business growth.
It is used around the world as the primary measurement for customer experience and satisfaction.