London - SAS has retained for the second year a 100% customer loyalty rating in the 2015 Cisco Annual Customer Satisfaction Survey. With customers rating SAS’s Cisco skills highly at 4.78 out of 5.0, the results confirm that 100% of SAS customers surveyed will continue to use SAS as their Cisco Partner of Choice. Placing great store by the survey, Cisco views customer satisfaction as a key competitive differentiator for partners like SAS.
The Customer Satisfaction Survey - which has been running every year since 1992 - represents ‘best practice’ for Cisco partners. Cisco uses an independent company, Walker Information, to survey end-user customers to obtain an objective customer satisfaction score across large and small end-user businesses.
Commenting on the positive 2015 results, Charles Davis, CEO at SAS said, "We welcome the focus shown by our key partners such as BT, Colt, Cisco and Microsoft to keep a close eye on customer service standards by regularly testing the mettle of their channel players. SAS is very happy to put our service and quality under the microscope. The 2015 results are a tribute to a great team effort (and high technical bias) from staff across our business and this will continue to help us differentiate our operation – now and in the future."
SAS provides high level Cisco routing and switching skillsets (WAN, LAN and WLAN) to customers in the UK and overseas. SAS currently manages network, infrastructure and application environment for over 225 clients, across 18,000 network devices, in 65 countries - and underpins almost £130m of network contracts.
Charles Davis, CEO of SAS attributes the strength in Cisco customer loyalty to increased staff investments that SAS has made in their projects and network engineering teams - as well as in their 24x7 network operations centre and key monitoring systems. "Cisco is a key technology partner for us and their products are a significant element of the SAS managed service solution. We look forward to developing our proposition alongside key partners like Cisco throughout 2015 and beyond," he concludes.