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Managed services from SAS Global Communications free up internal resource at Osborne and Little

London - SAS Global Communications, an international provider of managed and professional network services, has reported positive results from the implementation of a managed services agreement with leading soft furnishings designer, Osborne and Little. SAS’s managed services provide estate management and support for the company’s new 10-site BT MPLS international wide area network (WAN). SAS was also responsible for the design of the new infrastructure, although the project management of its delivery was managed directly by BT.

Osborne and Little is one of the world's leading names in fabric and wallpaper design. The business was established in 1968 by brothers-in-law Peter Osborne and Antony Little, and over the last four decades has expanded its product range and now reaches a global market with fabrics, trimmings, furniture and accessories.
Headquartered in Wandsworth, South London, Osborne and Little manages a 10-site operation, supporting more than 200 employees across its locations in the UK and North America.

Osborne and Little had been working with BT in the UK for some years for the supply of its network connectivity and, at the same time, with AT&T in the US, however with its UK Frame Relay contract about to expire, the company saw an opportunity to establish a global standard based on a single carrier solution.
To help convince the company of its merits for the project, BT introduced Osborne and Little to SAS , a specialist in infrastructure design and managed services, and an expert in the BT product range.

“By introducing SAS, BT felt we would get the kind of personal service we were looking for,” said Altaf Karim, IT manager for Osborne and Little.
Osborne and Little was keen to partner with a service provider that could not only design a global platform for its communications, but could also support the company in managing its new network and developing its future infrastructure strategy.

“We needed someone who could maintain our infrastructure and act as a single point of contact for anything related to BT because we don’t have the time to do it ourselves,” said Altaf. “What impressed us about SAS was that its expertise didn’t begin and end with the WAN. I could see that SAS understood how the entire network infrastructure worked and could help us get to where we wanted to be.”

Satisfied with its credentials, Osborne and Little appointed SAS to work alongside BT on the delivery of its new network.

SAS designed a 10-site WAN infrastructure based on BT’s international MPLS network; it also took responsibility for coordinating the project’s delivery in the UK and USA.
Following the implementation of new WAN infrastructure, Osborne and Little signed a three-year contract with SAS Glofor its managed services. As part of the managed services agreement, SAS provides 24/7 network performance monitoring, and takes responsibility for all moves, adds, changes, faults and billing queries on the company’s BT network.

“Probably the main benefit of working with SAS is that we don’t have to manage the BT relationship anymore,” said Altaf. “This has freed up quite a bit of internal resource for other projects and one of these is how we can improve our network set-up for our applications, so we’re already talking to SAS again.”

“Infrastructures have become far more complex to manage since the advent of voice and data convergence so it’s no longer safe to rely solely on the advice of your application provider or your carrier for the successful operation of your network,” said Charles Davis, CEO for SAS Global Communications. “Osborne and Little had the vision and experience to recognise this and, by partnering with SAS, has not only found a managed service provider that can offer complete advice on network design and operation but has also protected the future of its network investment.”


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