Drum roll, please…
We’ve reached the latest (and greatest!) milestone of our SAS 300 programme!
In 2009, when SAS had 50 managed networks customers, we set ourselves a target to achieve 300.
Since then we’ve built a fantastic customer base across all market verticals. Now, in 2016, we’re managing 300 customer networks, IT systems and applications, in 65 countries across 10,000 sites. We do this 24/7 from our secure UK based NOC.
To mark this special milestone, on Saturday 25th June the SAS team descended upon Slaugham Place for an evening of drinks, dinner, dancing and celebration! As the Champagne and Pimms flowed, colleagues and their partners enjoyed a delicious 3-course meal while the band, Fillet-O-Soul (the leading members of Jools Holland’s Rhythm and Blues Orchestra and Strictly Come Dancing ensemble), eased everyone into what was an unforgettable night of dancing, hilarity and great conversation. A fabulous time was had by all – our 300 managed service customers were well and truly saluted!
We reached our target thanks to our expertise, fantastic customer relationships and crucially, our point of difference: We focus on the complete end-to-end process – from consultancy and initial quotation, through to project delivery, support and even billing. For many companies, these services are carried out in departmental silos, in multiple offices (and even countries), with an inefficient communication flow that slows down the customer order and in-life service.
There are of course many factors that have supported our success:
- Our customer service is resolutely transparent – it’s the only way to build long-term, meaningful customer relationships and is something we pride ourselves on.
- Our hybrid network allows us to offer flexible, cost effective performance from multiple suppliers around the globe. For example, our Rapid Site Deployment delivers new sites in just 48 hours.
- Our next generation monitoring and management service takes live and historic performance data across network, infrastructure and applications, and cross references it with live and historic incident information. This is complemented by deep dive IP data flow analytics and customer contextual information, making it an extremely powerful business intelligence and management information system.
- Our applications practice (we build, support and tune applications and ecommerce sites) makes us uniquely skilled at providing a great end user experience for applications running over the network.
Very few managed service providers can offer all this, with many believing that a managed service is just a basic, reactive ping and poll, up-versus-down monitoring service…but we know better! We aim to offer the best network management service and the best managed IT service around, and we think these characteristics help us achieve that.
We’re incredibly grateful to our customers, old and new, for supporting SAS with their advocacy to help us win new business and of course, for their invaluable feedback. It’s what helps us enjoy a 100% customer satisfaction rate and 95% retention rate year-on-year.
And of course... SAS is only as good as its people, and we have brilliant people. Our service teams continue to provide customers with outstanding support, day in day out. So, a big thank you to each and every one of the SAS team for reaching the momentous SAS 300!
If you think that our expert team could help your business, why not download our free network management services brochure?