Here is a list of MPLS providers, and some questions to help you compare them.
Who supplies MPLS networks?
The best MPLS provider is not always clear-cut, since everyone's needs are different. It is generally helpful to start with a long-list of providers and apply some comparative questions to whittle down the ones that suit you best.
People often assume they need an MPLS network, but then to decide that a hybrid network would be best. If that's the case then you may need to build your long-list again. This is because a major hybrid network benefit comes using multiple carriers and it is unlikely that a carrier will want to offer competitor circuits! In this case you may be better off finding a Managed Service Provider. If you need help choosing an MPLS or Hybrid supplier, we would be delighted to have a quick informal chat to share what we've seen businesses do before. Just drop us a line here.
So, if you're looking for a new network provider, this list of MPLS suppliers should get you started. It's not an exhaustive list (nor an endorsement), and we have concentrated on those who have a presence in the UK. If you'd like a longer list, please do get in touch.
- TalkTalk Business
- CenturyLink (Level3)
- Orange Business Services
- Virgin Media Business
- SAS Global Communications
How can you compare these suppliers?
It can be daunting to consider who to choose for your next WAN. MPLS networks have been with us for many years, but they remain difficult to compare. This is partly because they're not all specified in the same way. Even more important is that the things that make a real difference to you are often not clear from (or included in) the specifications.
We have found that there are a few common issues that cause the most grief with an MPLS network. If you can get those right then you stand a chance of having a good experience with your next WAN, so it makes sense to consider potential MPLS suppliers in light of these challenges.
Here are seven questions you might consider when choosing an MPLS provider (or indeed, any WAN provider).
You will see that some of these points relate particularly to Managed MPLS providers. However, they are still worth considering if you're looking for a wires-only provider, because you will at least need a supplier who is sensitive to, and can help with, these issues.
1. Do they design around user experience?
There is more to delivering an MPLS network than simply providing the circuits. Network performance is critical for the responsive applications that your users need to run your business, but many suppliers struggle to deliver performance beyond the systems they have sold.
You run a WAN so that your people can run applications, but you only get the benefits of the applications if they perform well for your users. So if your new MPLS network is to give you what you want, you’ll need to design it to support the users, the applications they’re using and your priorities.
Here are some questions you might ask:
- Do you design around the users, the applications they run and the bandwidth requirement that each has, so I can be confident that my users will get the performance they need?
- Do you check how your MPLS design will integrate with my existing infrastructure?
- Will you monitor and manage any circuits and devices that you have not provided, to ensure you can give a single view of your whole network (which is vital for driving performance)?
2. Do they offer Hybrid Networks?
Users want great performance from their applications, whether they’re in the HQ, a branch office or on the move. They are not concerned that some of your sites are in far-flung places, that you need to add or move sites at short notice, and that you have a budget. They expect you to maintain application performance and availability regardless.
That's hard to deliver with a single technology and supplier, which is why many IT teams ask for a hybrid network that integrates multiple technologies and carriers. Hybrid networks help improve performance, deployment speed and cost.
We can illustrate the benefit of a hybrid network by considering deployment. Deployment is a major irritation for IT teams, who often face considerable hurdles delivering new sites on time.
If you compare MPLS providers, you will find that there is a wide range of deployment lead times for the same circuit types. One supplier might publish a 67 working day lead time for a fibre circuit while another might quote 100 days for the same thing. Clearly, if your network can blend circuits from multiple carriers then you can make significant improvements in your deployment speed.
Similar variances can be found when comparing different technologies. For example, that 67 day lead time for an MPLS circuit might only be 33 for a VPLS circuit from a different supplier. So again, if your network can accommodate MPLS and VPLS then you can make significant improvements in your deployment speed.
Networks are generally a compromise between competing needs for performance, reliability, deployment speed, manageability and price. Hybrid networks that let you blend multiple providers and technologies will be better placed to meet all of your needs in all your locations, anywhere in the world.
So, ask your candidate MPLS providers whether they will offer a hybrid network to match your speed, reliability and cost priorities to what is available in each location.
3. How long do they take to connect new sites?
Businesses usually need sites deployed quickly, but most fixed line technologies take months to deliver and unexpected delays wreak havoc with plans.
It is possible to deliver circuits within a few days, using multi-SIM, multi-carrier 4G that can support hundreds of users. See our guide to 4G WAN for more details. However, few MPLS providers are able to do this, so check whether they can before you short-list.
Here are a few questions to ask:
- What is your published lead time for fibre circuits?
- Do you offer rapid site deployment using 4G?
- Do you offer multi-SIM and multi-carrier to provide performance for multiple users?
- Do you offer both WAN and Internet options?
- What is your lead time for 4G? (It should be no more than a few days)
- Is that lead time from when you're first engaged, or from when an order is taken?
- Can you seamlessly migrate from 4G to the fixed circuit when that is eventually delivered?
4. Do they deliver right first time?
When you buy a new MPLS network there are many things that can take longer or be more problematic than you anticipated (or hoped).
The requirements of your network are often unclear without auditing the network and carefully analysing your planned applications. Deploying the network then requires a blend of planning and technical skills. Long-established MPLS suppliers can have complex legacy processes with a huge number of steps that increase the chance of issues. Sometimes there are multiple disparate processes and systems, with re-keying of information. Sometimes the size of the organisation makes it difficult to find people who know what's going on from end to end.
However, it is possible to limit pitfalls if you ask pertinent questions beforehand. Here are a few you might use:
- Do you have a published engagement process?
- Do you provide an SoR?
- Do you have an end-to-end digital supply chain to prevent re-keying of information?
- Do you capture and publish images of each installation to aid future troubleshooting?
- Can you name the Project Manager who would be allocated to me?
- Can you provide delivery guarantees?
5. Can they see the whole application path, to identify and solve problems quickly?
Most suppliers can see when a link is down. Some can see when it's over-utilised. However, when you have an application issue, what you really need is to be able to see which which application, user or device is the root cause of the problem, and then follow the path of the application across the network. You need to be able to get right to the heart of the problem, even when it is not with the network. The best MPLS providers should help you do this. See here for an example.
Here are some questions you might ask:
- Do you provide monitoring of the MPLS network?
- Do you provide proactive monitoring?
- What proportion of issues do you expect to flag proactively (aim for 95%)
- Do you support the entire application path or just the devices you've sold?
- Can you add applications, databases, servers and LAN for example?
- How do you work with other resolver groups?
- Do you triage problems that arise?
- Can you work with other resolver groups to solve problems that may not be caused by the WAN
- Do you remain accountable back to the customer while working with such resolver groups?
- Do you provide a detailed customer monitoring portal?
- Does it include the entire application path? (as above)
- Does it show tickets raised?
- Does it allow Critical Path Monitoring, with a simplified view of entire application stacks?
- Do you provide advanced reporting?
6. Are they easy to do business with?
The best MPLS providers will be easy to do business with, but not all seem to make life easy. Here are some questions you might ask them:
- What do you do to make it easy to do business with you?
- Can you show me examples of how you keep bureaucracy to a minimum?
- Can you show me how you make adding, removing and changing sites simple?
- How long does it take to request, price and order changes?
- How flexible are your terms and conditions?
- Do you offer co-terminus terms for all your sites?
- Do you ensure the whole network complies with a global standard (even if third parties are used)?
- Can you offer a complete service covering network, infrastructure and applications?
- Can you provide expert resource to help with issues that extend beyond my network?
- Will my account manager be a generalist or will he/she be highly experienced with MPLS and other WAN technologies?
7. Do their customers like them?
When you buy a new MPLS network you're going to be relying on it (and its supplier) for a long time. It's perhaps self-evident that it's important you like your supplier and can work well with them.
Your feelings towards a potential supplier are often a reflection of the experience you have with them. Thus, you may be able to anticipate how satisfied you would be with a supplier by gauging how well their existing customers like them. If other customers like them, there’s a good chance you will too. And vice versa.
How can you do that?
There are several ways, as shown in the following questions that you might ask them. For these questions, a supplier's readiness to answer, and the speed at which they answer, can be as insightful as the answer itself.
- How many references are you able to give me? (If it's less than three, there's a problem)
- How many of them will I be able to speak to (vs email)?
- How soon can you give them to me? (If it takes more than a couple of days, there's possibly a problem)
- Do you publish a Net Promoter Score (NPS) for your networking business?
- What is your NPS? It's generally considered good to have a score over 30. Ours is over 70, by the way ;-)
Other questions you might ask suppliers
- Can you demonstrate continuous innovation and best practice in MPLS and other networks?
Other things you might consider
It's worth bearing in mind that an MPLS network is not the only option for your next WAN. You may find that a VPLS network or a hybrid network suits you better.
Have you considered whether SD WAN might benefit you? SD WAN can be considered as an overlay, and therefore as a complement rather than an alternative to MPLS, and you may want to explore how to make sure your next WAN is SD WAN ready.
We hope you found that useful. If you have any questions, or would like some help considering your next WAN, we'd be happy to discuss. Our door is always open, without obligation.
Here are some next steps you might consider:
Or speak to someone
For an informal chat to explore how we could advise or help you, please request a call with Rob.