QHotels

"What I like about SAS is there’s a lot of flexibility in their approach to solving maintenance problems. Working with a small team like SAS is a plus point as quite quickly they know our setup. When I call SAS, the person I’m dealing with is likely to be the person who deals with the problem directly. As a small company, we wouldn’t have the direct feed that SAS has into BT. SAS has the authority to raise incidents and talk directly to BT engineers. That means we get a faster resolution to any network issues we have, which in turn allows us to deliver a better service to our customers."