On-demand webcasts

LIVE WEBCAST : How to implement unified communications on a global network

The fundamental goal of a global unified communications network is simple enough: a standard communications platform that enables mobility and collaboration, ensures a consistent customer experience and is economically viable to develop and support.

But a standard communications platform requires global standards at a LAN, WAN, applications and communications level and therein lies a challenge; never before has an application required this level of infrastructure perfection and consistency in order to operate.

In addition, the proliferation of Tier 2 and Tier 3 network carriers, across the world, adds further complexity to the delivery of global standard by multiplying the potential points of failure between the customer and the core network provider.

This webcast will help you understand the key requirements for deploying unified communications on a global basis; it will give you transparency into the world of carriers and show you who the real manufacturers and carriers are that can support a global network. By the end of this session you will know the issues that you will need to address and the decisions that must be made in order to create a global unified communications network for your business.

LIVE WEBCAST : Scoping your IP telephony project for an RFP

The technical requirements of legacy PBX systems are an inadequate basis for developing an RFP for IP telephony. That’s because IPT does not stand alone on the network - it has multiple interdependencies and it interfaces with virtually every component within the infrastructure

Ignoring these interdependencies is likely to affect call quality, ease of use and even the availability of the system itself.

Companies planning to implement IPT will need to expand the scope of the project and review areas, such as data requirements, LAN and WAN upgrades, cabling and other physical site requirements, applications support and telephone features.

This webcast will give you a proven process for scoping your IP telephony project for an RFP. It will also highlight critical areas for review and integration, in particular, areas your product vendor is likely to overlook because they fall outside the boundaries of their responsibility.

LIVE WEBCAST: Identifying if your existing equipment will work with IPT

Nearly 60% of companies implementing IP telephony today expect to realise cost reductions as a result. But whilst IPT has the potential to generate savings in a number of areas – telephone and carrier network charges, video conferencing and support – it is also an expensive project to undertake.

Subsequently, for most organisations, it will make economic sense to reuse existing network equipment wherever possible in the project. Unfortunately, it can be a challenge to find a vendor who is willing to integrate existing equipment as part of its solution; it can sometimes also be a challenge to get impartial advice on which components can be reused.

This webcast will help you understand how you can make your existing network IPT-ready, and give you a clear idea of the equipment and services that can be repurposed for your new environment. It will also provide you with essential knowledge for defining the technical specifications of your project, making you better informed for managing suppliers.

LIVE WEBCAST : How to support an IP telephony network

In traditional data networking environments, support has always been provided on a reactive basis; issues are reported and logged on the helpdesk, then support staff endeavour to resolve them as quickly as possible.

With the integration of voice and data networks, this is no longer an acceptable approach; voice applications are not only business critical but they also have very low fault tolerance, which means that virtually any fault can render them inoperable.

This webcast will show you how to set up and manage a proactive helpdesk environment for IP telephony and unified communications. We’ll also highlight the processes and systems you’ll need to adopt to ensure continuous availability of your voice applications. By the end of this session, you’ll know how to support the voice path from handset, switch and call control server, through to UC server, WAN or Internet and on to its final destination.

LIVE WEBCAST : Implementing an IPT-enabled mobile infrastructure

Enterprises are now waking up to the opportunity mobility offers for greater productivity, cost savings and flexible working.

But mobility projects invariably raise concerns about reliability, security and support, particularly when they herald the introduction of voice, video and other QoS-dependent applications.

This webcast will show you how to avoid the common pitfalls of mobility and share with you our best-practise approach to planning, installing and integrating an IPT-enabled mobile network. It will also focus on the main priorities for supporting your mobile infrastructure, as well as offering proven techniques for proactive network management.

LIVE WEBCAST : How to guarantee QoS on your IPT network

When voice, data and video applications had their own dedicated networks, quality of service (QoS) played a fairly small role because each type of traffic behaved in a similar way so networks could be finely tuned to support that behaviour.

In the converged network, QoS is critical to the success or failure of the network because the performance of applications like voice and video can become unacceptable if subjected to many of the common features of a best-effort IP data network, such as packet loss and delays.

This technical webcast will show you where QoS is required within your infrastructure to support IP telephony and unified communications, and how to achieve it. It will also give you guidelines on establishing benchmarks for testing and measuring QoS on your network, as well as providing recommendations for maintaining and proactively monitoring its delivery.

ON-DEMAND WEBCAST: VoIP, IP telephony, IPC - what’s the difference?

VoIP, IP telephony and IP communications are often used interchangeably to describe the transportation of multimedia traffic - voice, video and data - over a converged data network.

In reality, a marked difference exists between these technologies, both in terms of their functional capabilities and in their suitability for business use.

This webcast examines the difference between VoIP, IP telephony and IPC and describes the types of business and networking infrastructures where each of these technologies will be most relevant.