SAS helps us to be more efficient and more reliable in the delivery of new services to new offices because it understands how a carrier works and knows how to manage the hierarchy and the processes. What’s also good about SAS is the consistency. With a lot of suppliers we would have seen a change of staff and a change of focus after two years of working with them. People stay at SAS, they know our account and they care about it – that level of continuity is very important to us.
Since we’ve had a managed network, we feel that we’ve got better performance and increased levels of resilience and we think that’s mainly because of the monitoring we get from the SAS NOC. Having a managed network doesn’t mean you’re blind to everything. In fact with SAS we’re still able to monitor the network ourselves and we get to discuss any issues and see the stats whenever we want.
The SAS group recently implemented an international WAN and unified communications solution for BC Partners. Delivery of the project required the involvement of a number of telecom providers, some of whom proved unhelpful and uncooperative, but, thanks to the expertise and project management skills of the SAS team, we did not suffer any loss of momentum on the project and now enjoy a seamless and cost effective communications service across our entire operation.
I have been working with SAS in excess of 4 years and during that time have managed the provision of an MPLS IP Clear WAN service to meet initial business requirements and subsequently during a major expansion of the company. Both projects were managed very efficiently and effectively and SAS have shown themselves to provide a first rate support service both at the shop floor level and at board level. The uptime of the network is close to 100% and any outages (normally due to BT) are quickly dealt with in a pretty much seamless manner. My company is one enjoying fast growth and the managed provision of new WAN ensures that the necessary IT solutions are provided to the new business growth as required. SAS have proven to be an effective partner and their customer service is excellent.
SAS provides monitoring and support services for ICMM's LAN and application infrastructure, including the provision of an on-site helpdesk engineer. If we have a problem, we always get a good, fast response, which is really important when you’re supporting people all over the world. SAS will always try to recommend what is in our best interest, sometimes when it may not be in theirs so I know we’re getting objective advice.
By going to BT for our network and SAS for the management, we’re probably saving around £20k a year, compared with our previous supplier. We’ve also seen a huge improvement in service levels – network performance and availability is up by about 35%.
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