Unified communications installations solutions
Solution features
The unified communications network assessment provides a detailed evaluation of the existing data infrastructure, base lining throughput performance and prioritisation schemes, and ensuring that high quality voice traffic can be fully supported with network convergence.
Unified communications infrastructure design establishes the physical architecture, services and applications to be used in the converged network. It also defines the methodology and rollout for implementation.
Unified communications installation delivers project management, procurement, integration and start-up services for multi-site and multi-vendor networks.
Unified communications support offers independent fault resolution and incident management as fully managed services, as well as providing proactive analysis and monitoring to ensure performance, availability and stability of the network infrastructure.
Delivery specifications
Unified communications network assessment
- Audit of all network components (including routers, switches, bandwidth, etc.)
- Benchmarking of current voice and data traffic and utilisation
- Identification of existing network prioritisation scheme
- Modelling of voice traffic on existing network
- Definition of constraints and functional requirements to be considered in network design
- Business case development and UC return on investment analysis
Unified communications infrastructure design
- Network architecture design
- Definition of statement of work and implementation plan
- LAN/WAN integration planning
- Technical specification of bandwidth requirement, connectivity, call routing, fail over/redundancy, QoS and network configuration
- Specifications for upgrade hardware and software
Unified communications installation
- Prince II accredited project management
- Pre configuration, staging and soak testing of network components
- Installation of all UC equipment (including phones and voice applications)
- Installation of all LAN and WAN equipment to support UC environment
- Provisioning and connection of external communications
- Acceptance testing and network certification
- Installation documentation
Unified communications support
- Independent WAN and carrier diagnostics (including multiple carriers and WANs)
- Benchmarking availability, performance and utilisation of key domain environments (hardware, software, applications, network and connectivity)
- 24/7 monitoring of key domain environments
- Incident management and disaster recovery
- Fixed price SLAs for hardware and software support (onsite, telephone and remote access)
- SLGs for replacement hardware equipment
- Administrator and end-user training