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SAS discovery and documentation helps you create
an inventory of all communication assets within your infrastructure,
including any accrued through mergers or acquisitions. As part of this
service, we provide a schematic listing every circuit you own and detailing
its purpose, users and utilisation levels, as well as providing comprehensive
information on billing and circuit redundancy. We can also help you
consolidate your communication requirements to produce a master service
agreement.
Delivery specifications
- Analysis of all current carrier bills and support agreements
- Identification and analysis of all current physical infrastructure
components, including purpose, users and utilisation levels
- Identification and documentation of redundant circuits
- Comparison of current billed assets against infrastructure
assets
- Documentation of communications estate
- Master service
agreement preparation
Click here to download data sheet. |
SAS communications audits analyse your network's
performance, bandwidth utilisation, configuration, quality of service
(QoS) and security levels to provide essential intelligence for management,
support and documentation, as well as network and application planning.
Our services cover LANs, WLANs, WANs, public and private VPNs, remote
access, mobile and home worker solutions.
Delivery specifications
- Analysis of
network documentation
and physical
locations of
connected devices
and equipment
- Analysis of
written policies
and procedures
against actual
network connections
- Analysis of
corporate compliance
with policies
and procedures
- Analysis of
network design,
configuration,
patch and firmware
levels
- Benchmarking
of network traffic
throughput for
transmission
levels, bandwidth
utilisation,
QoS, speed and
best practice
installation
- Review of network
device configurations
to identify performance
and security
levels
- Analysis
of infrastructure
capacity limits
- ISO compliance
checking
- Test
plan development
and project management
- Implementation
of external,
internal, mobile,
physical and
social engineering
security penetration
tests
- Interpretation
of test results
and recommendations
for remedial
requirements
- Security policy
and procedure
development
Click
here to download
data sheet.
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SAS carrier management is a complete procurement,
administration and support service for your single or multi-country WAN
installation. We provide a range of voice, data and mobile provisioning
services covering technical specification, product selection and configuration,
and including one-bill invoicing to help you consolidate the management
of multiple carrier services.
Delivery specifications
- Provisioning and management of UK and international carrier networks
- Management of single links, multi-site WANs and global
infrastructures
- Project management for installations, moves,
adds and changes of voice and data services
- Carrier integration
services for network design and implementation
- Migration
planning and support for carrier changes and upgrades
- Cost
benchmarking against prevailing tariffs, special offers
or consolidated spend discounts
- Single point of contact
in single or multiple carrier relationships for faults,
billing and level 1 support
- RFP development and management
for UK and international voice and data services
- Acceptance
testing and soak testing of installed networks to ensure
network specification required has been delivered
- New carrier
systems documentation
Click
here to download data sheet. |
SAS communications network monitoring is an interactive
surveillance service for proactively assessing performance and availability
of your network components. We can provide additional cover for intrusion
detection, email and web content filtering, firewall scanning, change
management, testing and availability analysis. We can also supply a fully
managed incident handling service, including comprehensive reporting
tools for network analysis.
Delivery specifications
- Analysis and documentation of network infrastructure
- Analysis
of SLAs and supplier contracts and metrics against actual
network performance and security levels
- Custom analysis of
priority systems and intervals for monitoring
- Proactive monitoring
of LAN, WAN and wireless LAN hardware (switches, routers,
servers, firewalls and associated traffic levels, throughput
performance and applications) via realtime IP links to the
SAS NOC
- Proactive monitoring of QoS/CoS parameters, including
jitter, delay and packet loss
- Production of MoS reports by
device and network segment
- Client access to ITIL compliant
real-time online reporting and statistical monitoring
- Implementation
of SNMP traps and other real-time and manual monitoring tools
- Development of incident handling and reporting procedures
- Management and implementation of contingency plans and
diagnostics
- Analysis and reporting on security, performance and availability
indicators and trends
Click here to download data sheet. |
SAS communications support provides you with independent
fault resolution and incident management services across LANs, WLANs,
WANs, public and private VPNs, PSTN, ISDN2 and ISDN30 lines, remote access,
mobile and home worker solutions. Our service covers short-term replacement
of hardware equipment and components, and includes fixed-price four,
eight and twenty-four hour service level agreements. We can also include
integrated carrier and ISP monitoring and fault resolution as part
of this service.
Delivery specifications
- Onsite, telephone and remote-access support
- Independent
fixed and mobile infrastructure and carrier diagnostics service
(multiple carriers, networks and circuits)
- Independent SLA
monitoring and fault diagnosis (single or multiple ISPs)
- Central management of ISP/Telco support issues
- Benchmarking
availability, performance and utilisation of key domain environments
(hardware, software, applications, network and connectivity)
- 24/7 performance and availability monitoring of all communications
hardware and traffic
- 24/7 monitoring of key domain environments
- 24/7 monitoring and trending of system availability and
bandwidth
- Management of external DNS information
- Fixed price
4, 8 and 24 hour service level agreements for hardware and
software support
- Software support for level 1 and 2 queries
- SLGs for replacement of hardware equipment and components
- Network troubleshooting and incident management, including
fail-over routing for disaster recovery, and logging and
notification of all critical router events
- Automated collection
and checking of system configuration scripts
- Dedicated administrator
for each customer account
- One bill and one point of contact
for all customer support requirements
- Administrator and end-user
training
Click
here to download data sheet. |
SAS technical design authority (TDA) enables you to scope and construct the optimum converged network to support your business infrastructure. Our service delivers business requirements specification, technical architecture review, infrastructure design, and carrier and vendor selection. Our comprehensive TDA audit identifies any interdependencies existing between your current and proposed network infrastructure, and our in-house design technicians will specify the interfaces, configurations and routing protocols essential for the final solution.
Delivery specifications
- dentification and analysis of all current physical infrastructure components and configurations, including LAN, WAN, telephony, video and mobile devices
- Documentation of communications estate
- Business requirements analysis and specification
- Documentation of project scope
- Creation of statement of requirement (SOR)
- Design and agreement of global architecture and technology standards
- Review and presentation of solution architecture options
- Product specification
- Carrier review and selection
- Project management from concept to final solution design
- Design and documentation of in-life support model
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SAS mean opinion score testing (MOS) provides a numeric assessment of the quality of speech that is available across every segment of your network. Our testing methodology ensures that each device along your intended, or current, voice path can be optimally configured to prioritise voice traffic across the network. Continuous monitoring, from our UK-based NOC, guarantees that any moves, adds or changes that could negatively impact the quality of voice service are highlighted and notified as soon as they happen. It also enables tracking and analysis of any historic events that affected network performance to prevent recurrence.
Delivery specifications
- Analysis of EF and AF network traffic
- Simulation and modeling of voice traffic
- Generation of baseline statistics for MOS
- Identification of deficient device configurations
- Continuous MOS testing and event reporting
- Network load balancing
- Adverse event analysis and trending
- Final solution design MOS acceptance testing
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