Managed network services
The SAS Group’s managed network services provide 24/7 outsourced management and support for your networks, servers, systems and applications. Our full service delivers network management for administration, helpdesk and user support functions, and covers configuration, software and hardware deployment, change management, security and disaster recovery, and network monitoring and testing procedures; we also offer flexible terms should you only wish to out-task specific networking functions.
Managed network services are part of our complete managed services portfolio, which also offers you the ability to consolidate the administration of your entire network and communications infrastructure; all you have to do is select the features you need from our managed networks, managed support and managed communications services.
Service features
Remote server and device management provides round-the-clock protection against application and device failure with proactive managed network surveillance and 24/7 incident response services.
Infrastructure and process monitoring ensures optimum traffic performance and network services availability, and includes essential trending information for capacity planning and resource allocation.
Data recovery provides full implementation and managed services for data backup and recovery procedures.
Configuration management and installation provides identification, control, documentation and authentication for all application and network changes made throughout the system lifecycle.
Software and hardware management delivers outsourced administration for controlling the deployment and documentation of new or upgraded applications and devices.
Software and hardware support provides helpdesk and incident management services for application software and network equipment.
Delivery specifications
Remote server and device management
- Monitoring of network servers, including availability and response of applications and services
- Monitoring and testing of SNMP devices for performance and availability
- Analysis of bandwidth utilization and load balancing
Infrastructure and process monitoring
- Discovery and documentation of network infrastructure
- Creation of baseline statistics for performance, availability and throughput
- Continuous trending and analysis for capacity planning
- 24/7 infrastructure and traffic monitoring for performance, availability and throughput
- Incident reporting and documentation
- Setting and management of performance thresholds
Data recovery
- Definition of archiving schedule
- Definition of data sets to be archived and agreement on file types to be excluded
- Daily checking of data archiving jobs and data integrity
- Testing of data recovery process and data integrity
- Full data recovery services
- Incident reporting and documentation
Configuration management and installation
- Definition of base configurations for hardware and software
- Definition of configuration standards by device and application type
- Deployment and network management of configurations for hardware, applications, operating systems
- Management and revision of live technical documentation
Software and hardware management
- Deployment of new software and network hardware
- User training - see SAS network training services
Software and hardware support
- See SAS network support services
The SAS Group has operations in London and the South East of England however, our managed network services are available and fully supported UK-wide. Contact us for more information on SAS network management.