Avaya unified communications training
Course features
Avaya CM basic administration
This course provides a general introduction to Avaya Communications Manager for network convergence and unified communications. Delegates will be given a comprehensive overview of the system and will also gain practical experience of administering the CM server to carry out basic moves, adds and changes.
Avaya CM advanced administration
This course builds on the Avaya CM basic system administration providing accreditation on the advanced functionality of the system. It covers the full range of hardware options and features as well as detailed configuration of DS1 boards and AAR and ARS analysis. Click here to download data sheet.
Avaya CM basic ACD administration
This course takes delegates through the basic administration of the Avaya ACD (automatic call distribution) system. Attendees will be educated hunt groups and agent work states, as well as the basic administration of vectors, including the insertion and deletion of vector steps.
Avaya CM advanced ACD administration
This course is aimed at administrators who have already completed the basic ACD administration course and require more in-depth knowledge of the ACD and Call Vectoring system. Delegates will learn how to set up a new ACD environment and the course will also provide a comprehensive guide to building and working with vectors. Click here to download data sheet.
Avaya CMS supervisor
This course provides an introduction to CMS Supervisor; it is designed to educate contact centre supervisors on how the system operates, what their reporting options are and, how to locate and run reports in order to manage the contact centre effectively. Click here to download data sheet. Avaya CMS administration This course provides an overview of CMS and covers areas such as reporting and agent skills administration. It also explores the back-end of CMS administration, including back-ups, terminal administration and setting up new supervisor logins. Click here to download data sheet
Avaya handset and unified voicemail end-user
This course aims to give delegates a foundation in the end-user functionality of Avaya handsets and voicemail. Delegates will receive basic training on the graphical user interface (GUI) and telephone user interface (TUI) features of the unified voicemail when used with Microsoft Outlook or Lotus Notes. Everyday use of the voicemail system will also be covered. Click here to download data sheet
Avaya handset and unified voicemail super-user
This course aims to give delegates a high level of understanding of the end-user functionality of Avaya handsets and voicemail. As well as the basic functions, super-user training will cover the more advanced features of the phone, enabling them to provide first-line support. In addition, delegates will receive comprehensive training on the graphical user interface (GUI) and telephone user interface (TUI) features of the unified voicemail when used with Microsoft Outlook or Lotus Notes. Click here to download data sheet.
Avaya Soft Console end-user
This course delivers end-user training on the Avaya Soft Console features, providing switchboard operators with basic call-handling skills. Hands-on exercises are used throughout the course to give real-time experience to users. Click here to download data sheet.
Avaya IP Soft Phone end-user
This course delivers end-user training on the Avaya Soft Phone features, providing switchboard operators with basic call-handling skills. Hands-on exercises are used throughout the course to give real-time experience to users. Click here to download data sheet.
Avaya unified communications courses can be held at The SAS Group’s training centre near London in the South East or at any agreed location across the UK.