White papers and research
How to scope an IPT and unified communications project for RFP
This white paper offers a proven process for scoping IP telephony and
unified communications projects for RFP. It also highlights critical areas
for review and integration, including areas which product vendors may overlook
because they fall outside the boundaries of the vendors’ responsibilities.
How to identify if existing network equipment will work with IPT
This white
paper provides guidance on how to make an existing data network IPT-ready,
highlighting the equipment and services that can be repurposed for a converged
environment. It also provides essential knowledge for defining the technical
specifications of the project and managing suppliers.
How to support an IP
telephony network
This white paper explains how to set up
and manage a proactive support environment for IP telephony and unified communications.
Additionally, it highlights the processes and systems required to ensure
continuous availability of voice applications. Guidance is also provided
on how to support the voice path from handset, switch and call control server,
through to unified communications server, WAN or Internet and on to its final
destination.
IP telephony user survey United Kingdom update
This study provides an update
on the 2006 survey sponsored by BT and SAS and illustrates how the market
has changed over the last 12 months. It also identifies where changes have
taken place in corporate buying and product selection, and explores the impact
of increased knowledge within the customer marketplace.
How to implement
an IP telephony-enabled mobile infrastructure
This white paper
provides advice on avoiding the common pitfalls of mobility through following
a best-practice approach to planning, installing and integrating an IP telephony-enabled
mobile network. It also focuses on the main priorities for supporting a mobile
infrastructure and outlines proven techniques for proactive network management.
How to guarantee QoS for IP telephony and unified communications
This technical
white paper provides a detailed explanation of where QoS is required within
a network infrastructure, to support IP telephony and unified communications.
It also provides guidance on how QoS may be achieved; offering guidelines
on establishing benchmarks for testing and measuring QoS on the network,
as well as providing recommendations for maintaining and proactively monitoring
its delivery.
How to identify if IP telephony is right for your business
This white paper
reviews the factors that enable a business to identify what, if any, benefits
it could derive from deploying IP telephony. It also offers a product comparison
for the two leading manufacturers in the market-place, and provides a framework
for identifying the optimum configuration for IP telephony.
VoIP, IP telephony,
IPC - what’s the difference?
This white paper examines the differences
between VoIP, IP telephony and IP communications and describes the types
of business and networking infrastructures where each of these technologies
will be most relevant.
Building an enterprise IP telephony network
This technical white paper offers
practical advice and techniques for deploying converged voice, video and
data networks. Using an hierarchical network topology, it walks the reader
through the physical process of building an IP telephony network, discussing
key areas in detail such as network components, integration requirements
and deployment options. It also provides guidance for product selection,
migration options, project resource and training, and many other areas.
The
truth about IP telephony security
IP telephony (IPT) has the potential
to deliver many cost and operational benefits to commercial organisations.
Yet some organisations are deferring deployment of IPT because of concerns
about security. This document exposes some of the myths about IPT security
and provides guidelines for overcoming the real threats that exist today.
Key considerations for planning IP telephony
The technology for
IP telephony (IPT) has now matured to the point where it has become commercially
viable for most enterprise infrastructures. Organisations are no longer asking ‘why’ they
should implement IPT but ‘how’. This paper aims to deliver guidance
on the IPT implementation process and act as a checklist for project planning.
IP telephony user survey United Kingdom 2006
The UK market
for IP telephony is now approaching maturity for most major industry sectors.
This study, sponsored by BT and SAS, provides analysis and comment on the
main drivers, concerns, infrastructure requirements and realities of implementing
IP telephony.