Projects and pricing

WAN monitoring

Retail

Cosmetics

5898

2045 sites worldwide

Littlehampton - UK

Cisco PIX firewalls, Cisco VPN routers, Cisco routers, BT IP Reach, BT International Internet, BT ISDN 2 and ISDN 30

Design a remote monitoring system to report on systems availability, systems usage and site connectivity for 420 locations across the UK, France, Germany and Switzerland

Deliver a comprehensive reporting system to provide:

• Statistics for hourly utilisation of dial-up and ISDN connections; ensuring 85% utilisation is maintained in the data centre
• Automated management of service level agreements for 10 international carriers, including BT, MCI, Swisscom, Deutche Telecom and France Telecom
• Immediate notification of unprecedented ISDN usage
• 1st line support for incident management on carrier circuits and Cisco hardware; including hardware replacement ad trouble shooting to locate problem source and problem owner

• Data collection of all sites to be monitored including external IP addresses, internal router addresses, WAN and ISDN interfaces and carrier circuit numbers
• Define and monitor thresholds for each carrier and interface, including utilisation, usage and availability
• Define and manage escalation procedures to BSI internal helpdesk or third parties (including Cisco, BT, MCI, etc.)
• Define reporting formats for WAN management information
• Monthly service reviews of WAN performance, availability, data usage and security

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