Projects and pricing

WAN monitoring

Project title

WAN monitoring

Industry sector

Retail

Business description

Cosmetics

No of company employees

5898

Company locations

2045 sites worldwide

Location of company HQ

Littlehampton - UK

Technical infrastructure

Cisco PIX firewalls, Cisco VPN routers, Cisco routers, BT IP Reach, BT International Internet, BT ISDN 2 and ISDN 30

Project requirements

Design a remote monitoring system to report on systems availability, systems usage and site connectivity for 420 locations across the UK, France, Germany and Switzerland

Deliver a comprehensive reporting system to provide:

  • Statistics for hourly utilisation of dial-up and ISDN connections; ensuring 85% utilisation is maintained in the data centre
  • Automated management of service level agreements for 10 international carriers, including BT, MCI, Swisscom, Deutche Telecom and France Telecom
  • Immediate notification of unprecedented ISDN usage
  • 1st line support for incident management on carrier circuits and Cisco hardware; including hardware replacement ad trouble shooting to locate problem source and problem owner
Project description
  • Data collection of all sites to be monitored including external IP addresses, internal router addresses, WAN and ISDN interfaces and carrier circuit numbers
  • Define and monitor thresholds for each carrier and interface, including utilisation, usage and availability
  • Define and manage escalation procedures to BSI internal helpdesk or third parties (including Cisco, BT, MCI, etc.)
  • Define reporting formats for WAN management information
  • Monthly service reviews of WAN performance, availability, data usage and security
Products supplied

None

Total project cost
£15,000.00