Project overview
The Body Shop International
Project title
WAN monitoring
Company name
The Body Shop International
Industry sector
Retail
Business description
Cosmetics
No of company employees
5898
Company locations
2045 sites worldwide
Location of company HQ
Littlehampton - UK
Technical infrastructure
Cisco PIX firewalls, Cisco VPN routers, Cisco routers, BT IP Reach,
BT International Internet, BT ISDN 2 and ISDN 30
Project requirements
Design a remote monitoring system to report on systems availability, systems usage and site connectivity for 420 locations across the UK, France, Germany and Switzerland Deliver a comprehensive reporting system to provide:
- Statistics for hourly utilisation of dial-up and ISDN connections; ensuring 85% utilisation is maintained in the data centre
- Automated management of service level agreements for 10 international carriers, including BT, MCI, Swisscom, Deutche Telecom and France Telecom
- Immediate notification of unprecedented ISDN usage
- 1st line support for incident management on carrier circuits and Cisco hardware; including hardware replacement ad trouble shooting to locate problem source and problem owner
Project description
- Data collection of all sites to be monitored including external IP addresses, internal router addresses, WAN and ISDN interfaces and carrier circuit numbers
- Define and monitor thresholds for each carrier and interface, including utilisation, usage and availability
- Define and manage escalation procedures to BSI internal helpdesk or third parties (including Cisco, BT, MCI, etc.)
- Define reporting formats for WAN management information
- Monthly service reviews of WAN performance, availability, data usage and security
Products supplied
None