 |
 |
| Project
title |
WAN monitoring |
| Company
name |
The Body Shop International |
| Industry
sector |
Retail |
| Business
description |
Cosmetics |
| No
of company employees |
5898 |
| Company
locations |
2045 sites worldwide |
| Location
of company HQ |
Littlehampton - UK |
| Technical
infrastructure |
Cisco PIX firewalls, Cisco
VPN routers, Cisco routers,
BT IP Reach, BT International
Internet, BT ISDN 2 and ISDN
30 |
| Project
requirements |
Design a remote monitoring
system to report on systems
availability, systems usage
and site connectivity for
420 locations across the
UK, France, Germany and Switzerland
Deliver a comprehensive
reporting system to provide:
| • |
Statistics for hourly
utilisation of dial-up
and ISDN connections;
ensuring 85% utilisation
is maintained in the
data centre |
| • |
Automated management
of service level agreements
for 10 international
carriers, including
BT, MCI, Swisscom,
Deutche Telecom and
France Telecom |
| • |
Immediate notification
of unprecedented ISDN
usage |
| • |
1st line
support for incident
management on carrier
circuits and Cisco
hardware; including
hardware replacement
ad trouble shooting
to locate problem source
and problem owner |
|
| Project
description |
| • |
Data collection of
all sites to be monitored
including external IP
addresses, internal router
addresses, WAN and ISDN
interfaces and carrier
circuit numbers |
| • |
Define and monitor
thresholds for each carrier
and interface, including
utilisation, usage and
availability |
| • |
Define and manage escalation
procedures to BSI internal
helpdesk or third parties
(including Cisco, BT,
MCI, etc.) |
| • |
Define reporting formats
for WAN management information |
| • |
Monthly service reviews
of WAN performance, availability,
data usage and security |
|
| Products
supplied |
None |
|
|
