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The new Blackberry - a corporate solution for unified communications
Posted on Monday, March 17, 2008 by Simon Cranford.
Blackberry always did the basics well but now it’s starting to do the “would like” features really well too. When Blackberrys first appeared on the corporate IT radar, they seemed to offer the answer to the perpetual problem of managing corporate PDAs on a medium and large scale...

Server virtualisation - what you need to know
Posted on Monday, March 3, 2008 by Simon Cranford.
Server virtualisation is becoming increasingly popular, not only for the cost, availability and administrative benefits if offers, but also from a green IT perspective. So this week, I thought I’d take a look at some of the offerings in this area of technology...

How to configure a redundant LAN
Posted on Monday, February 11, 2008 by Simon Cranford.
The main obstacle to network disaster recovery (DR) is legacy configurations. You need to ensure that any device on your network has all static routes and host files removed; these cause untold nightmares in rolling out new applications...

The truth about Microsoft OCS (Office Communications Server)
Posted on Monday, January 21, 2008 by Simon Cranford.
Microsoft Office Communications Server appears to deliver the world, an end-user product or hosted solution that pulls together TDM IP-PBX phone systems, Internet based communications (IM, VoIP), voice mail and faxes, all into one portal...

Options for designing a redundant WAN for IPT and unified communications
Posted on Monday, January 14, 2008 by Simon Cranford.
There are many ways to provide disaster recover for your primary WAN. One of the most expensive is a diversely routed MPLS solution; if your applications are so business critical that any downtime exceeds the cost of an additional WAN, this is the so ...

How to deploy and configure a wireless network for voice
Posted on Monday, January 7, 2008 by Simon Cranford.
If you’re thinking about deploying, or upgrading, a wireless network for voice there are several things you need to consider in respect of the technology you use and the configurations you set up. Here’s an overview of the process I recommend for deploying and configuring a WLAN for voice...

Implementing a converged home worker network
Posted on Monday, December 10, 2007 by Simon Cranford.
If you’re planning to set up a home worker network, there are three major factors you need to take into account. They are...

Increasing your security for IPT and unified communications
Posted on Monday, December 03, 2007 by Simon Cranford.
Why do we need additional security IPT and unified communications? The main reason is because, by implementing IPT and unified communications, you are making fundamental changes to your network...

How to optimise your WAN’s performance for convergence
Posted on Monday, November 26, 2007 by Simon Cranford.
When you’re looking at WAN performance, especially with convergence, there are a lot of issues that can come up but, in all honesty, most of these arise because the WAN is not correctly configured to support QoS or the applications that are expected to run across it...

How does fixed mobile convergence (FMC) work?
Posted on Monday, November 19, 2007 by Simon Cranford.
Fixed mobile convergence is about bringing together a mobile GSM/GPRS/3G/UTMS network (e.g. Vodafone) with a fixed telecom network (e.g. BT) to provide a single communications platform for voice, video and data IP traffic. The best way to explain FMC...

What do you need to know to add video conferencing to your IPT network?
Posted on Monday, November 12, 2007 by Simon Cranford.
Historically, video conferencing, especially externally, has used ISDN; when you take it into IP it changes and there are a number of factors that must be taken into account...

Getting a service level agreement for IP telephony and unified communications
Posted on Monday, November 05, 2007 by Simon Cranford.
In terms of technology, your SLA needs to cover every device along the voice path of the IPT solution. This will include all your handsets, CAT5 cabling, LAN switches, core switch, call control servers, unified communications servers, email servers then out either over...

How to scope a pilot IPT project?
Posted on Tuesday, October 30, 2007 by Simon Cranford
The first thing you need to determine in your project is your pilot group of users, who, in turn, will help you define the feature set that you need to test...

How to use technology to reduce your carbon footprint?
Posted on Monday, October 22, 2007 by Simon Cranford.
This week, I’m looking at carbon emissions and how technology can help you reduce them in the business environment. Here are my tips ...

How to implement unified communications
Posted on Monday, October 15, 2007 by Simon Cranford.
Because every situation is different and each system typically needs to be customised for the business, deployment requirements can vary by project (except for the IP telephony element which must always be pure IPT) so to illustrate the process for ...

How to spot the difference between vendor’s IPT solutions
Posted on Friday, October 05, 2007 by Simon Cranford.
I think there’s a lot of confusion in the market place about IPT phone systems. We find that customers often think that one system is the same as any other. When we were just talking about systems with very basic functionality, I think this was true ...

How do you decide between IPT and popular VoIP offerings like Skype?
Posted on Monday, September 24, 2007 by Simon Cranford.
Generally with VoIP, you’re taking an analogue signal, from a phone into a laptop or into an existing phone system. The phone system has a router which compresses the analogue signal into an IP data signal and this is transferred over ...