SAS Global Communications delivers a comprehensive managed services portfolio, providing 24/7 support, monitoring and administration for WAN and LAN, Internet circuits, private circuits, VPNs, wireless networks and mobile users. Our managed services team can cover all voice and data requirements in an infrastructure, whether located on-premises or in a private or hybrid cloud. Professional services provided by SAS, include IP-based infrastructure design, technical design authority, international and UK circuit provisioning as well as professional services for project management, network installation, testing and documentation.

Managed services

SAS has trained specialists in managed services. The depth and breadth of our networking knowledge allows SAS to manage complex solutions with ease, integrating voice, video and data technology on a single converged platform. The experience we have gained in delivering managed services to what is now a diverse and varied client base, allows us to continuously improve and develop both the managed services and professional services we can supply to the market.

Our managed services offer a rich array of features, including real-time monitoring and support for UK and international networks. With SAS’s monitoring tools, measurements such as mean opinion score testing (MOS), a numeric assessment of the quality of speech, can be managed on a 24/7 basis. As part of our managed services portfolio, we also provide expert monitoring, using basic and advanced protocols, for network devices, application delivery, server and operating system health, and environmental systems through SAS’s network operations centre (NOC) located in the UK.

A single point of contact ensures that any network issue can be easily identified and quickly resolved by SAS’s managed services team. MACs, configuration changes and in-life provisioning requirements are also supervised by our managed services group although they are normally delivered by the engineering and project management staff from our professional services division.

Professional services

Professional services from SAS include the design and installation of cloud and on-premises infrastructures for IP based voice, video and data communications.

As part of our professional services, SAS can provide expert technical design authority (TDA). This is a feature that enables customers to scope and construct the most efficient converged network to support their business requirements. Our professional services specialists will work with the customer to select the best carriers, device and application vendors to deliver their network, whether for in-house management or for administration through SAS’s managed services division.

The engineering and project delivery staff from SAS’s professional services division will then take responsibility for the installation and configuration of the new network – completing migration and integration work and conducting all acceptance-testing ahead of client sign-off.

Finally, SAS’s professional services team will take responsibility for documenting the new network and can also work with the client to specify SLA design for carriers and third party vendors.

Our professional services portfolio cover LANs, WANs, WLANs, VPNs and MANs, and all associated devices can be supported by a managed services agreement from SAS.

One of the many challenges facing businesses of all sizes, and virtually all sectors is rapid technology change. Regardless of your industry sector or size, embracing this change can be a factor in staying ahead of the competition. Our professional services allow you to introduce new networking technologies in a proven and safe manner whilst at the same time often reducing cost and invariably reducing complexity in the process.

Targeting businesses in the corporate mid-market space, our managed services allow you to take advantage of the latest developing in networking products and services and improve your customer experience and satisfaction. We’ll provide you with a single point of contact for the management and support of your entire network infrastructure.

With one of the most highly skilled teams in the market, we’ve taken the time to attract and train the people we feel will provide the greatest value to your company. As well as a wealth of personal and professional skills, all of our project management and provisioning teams are Prince2 qualified.

This goes some way to explaining why so many of those who work with us stay with us. Since our founding in 1989 we have grown considerably in size and have successfully completed more than 2000 infrastructure projects around the world. Over the years we’ve amassed an impressive list of client commendations and we believe that our client retention rate of 95 percent speaks volumes.

Based near London in the South East, we are ideally placed to serve many growing business in our region. However, our ability to build, manage and support converged IP networks for on-premises and cloud-based computing wherever they are in the world means that today we have a global business. Our aim is to continue to offer the highest quality managed network solutions support by excellent customer service.