The SAS Group delivers a comprehensive managed services portfolio, providing 24/7 support, monitoring and administration for WAN and LAN, Internet circuits, private circuits, VPNs, wireless networks and mobile users. Our managed services team can cover all voice and data requirements in an infrastructure, whether located on-premises or in a private or hybrid cloud. Professional services provided by the SAS Group, include IP-based infrastructure design, technical design authority, international and UK circuit provisioning as well as professional services for project management, network installation, testing and documentation.

Managed services

The SAS Group has trained specialists in managed services. The depth and breadth of our networking knowledge allows the SAS Group to manage complex solutions with ease, integrating voice, video and data technology on a single converged platform. The experience we have gained in delivering managed services to what is now a diverse and varied client base, allows us to continuously improve and develop both the managed services and professional services we can supply to the market.

Our managed services offer a rich array of features, including real-time monitoring and support for UK and international networks. With the SAS Group’s monitoring tools, measurements such as mean opinion score testing (MOS), a numeric assessment of the quality of speech, can be managed on a 24/7 basis. As part of our managed services portfolio, we also provide expert monitoring, using basic and advanced protocols, for network devices, application delivery, server and operating system health, and environmental systems through the SAS Group’s network operations centre (NOC) located in the UK.

A single point of contact ensures that any network issue can be easily identified and quickly resolved by the SAS Group’s managed services team. MACs, configuration changes and in-life provisioning requirements are also supervised by our managed services group although they are normally delivered by the engineering and project management staff from our professional services division.

Professional services

Professional services from the SAS Group include the design and installation of cloud and on-premises infrastructures for IP based voice, video and data communications.

As part of our professional services, the SAS Group can provide expert technical design authority (TDA). This is a feature that enables customers to scope and construct the most efficient converged network to support their business requirements. Our professional services specialists will work with the customer to select the best carriers, device and application vendors to deliver their network, whether for in-house management or for administration through the SAS Group’s managed services division.

The engineering and project delivery staff from the SAS Group’s professional services division will then take responsibility for the installation and configuration of the new network – completing migration and integration work and conducting all acceptance-testing ahead of client sign-off.

Finally, the SAS Group’s professional services team will take responsibility for documenting the new network and can also work with the client to specify SLA design for carriers and third party vendors.

Our professional services portfolio cover LANs, WANs, WLANs, VPNs and MANs, and all associated devices can be supported by a managed services agreement from the SAS Group.